How can I find out more about the university before I begin studies?
The best way to familiarise yourself with your chosen ACU National campus is to attend an Open Day, to be held throughout August.

However, if you can't make the Open Day, two weeks before the start of each academic year the University conducts orientation programs, at which attendance is compulsory for international students.

The focus is on familiarising new students on issues of studying and living in Australia. Information is included on Australian study methods, Australian social customs and culture, and general procedures to be followed by international students.

Campus orientation tours include information about using the library system. Students also meet each other at special "Welcome to the University" luncheons.

What happens if I become a permanent resident?
If a student, after commencing a semester as an international student, is granted permanent resident status (and so becomes a local student) during that semester, that semester of study may be completed. However, it will be necessary to re-apply for the course as a local student for subsequent semesters.

Although every consideration will be given, there is no guarantee that such a student will be accepted back into the course, as the quotas for international students and local students are separate.

In regard to payment of fees, a student who becomes a permanent resident during a semester will be liable to pay the HECS/local tuition fees from the date of permanent residence unless it is after the HECS census date for that semester. In this case, the student will be liable for HECS/ local tuition fees from the subsequent semester onwards. (HECS refers to Higher Education Contribution Scheme, the fees levied for tertiary education on local students.)

What if I bring a family member with me to Australia?
International students who intend to bring family members with them to Australia should first check with the nearest Australian diplomatic mission whether their visa allows for this. Students should be aware that while they are in Australia, they would be responsible for supporting dependants (that is, family members). Education tuition fees must be paid for school-age dependants who study in Australia.

Will the qualifications I gain at the university be recognised outside Australia?
Students should check with the professional bodies in their own country in regard to the recognition of courses, which they undertake outside their country, to ensure that they meet local professional standards and guidelines.

Who can I speak to if I have a complaint?
If you have a complaint, your Course Coordinator is the first point of contact.

ACU National has formal complaint procedures in place for students who believe they have been treated improperly by the University. The University also has engaged the services of an independent conciliator.

Will my existing qualifications be recognised for credit by the university?
In order to determine eligibility for credit, international students should bring with them to Australia as much information as possible about the courses already studied, including certified academic transcripts in English with full subject descriptions.

Applicants must include original or certified true copies of all relevant documents including academic transcripts and English Language proficiency results. Any documents not in English must also have certified translations.

Staff at IDP Education Australia, or any Australian diplomatic mission, can certify copies. Please note the University is unable to return documents sent by students.